Welcome to Montavor. These Terms of Service govern your use of our website, including browsing our store, creating an account, placing an order, and purchasing products from us.

By accessing or using our website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you should not use our website or purchase products from us.

1. Website Use

Eligibility

By using this website, you confirm that you are at least 18 years old or have permission from a parent or legal guardian to use the site and make purchases.

Account Responsibility

You may be required to create an account to access certain features of our website. You are responsible for maintaining the confidentiality of your account details, including your username and password.

You are responsible for all activity that occurs under your account. If you believe your account has been accessed without permission, please contact us as soon as possible.

Prohibited Use

You agree not to use our website for any unlawful, harmful, fraudulent, or abusive purpose.

You must not:

• Attempt to interfere with the operation or security of the website
• Access data, accounts, or systems that are not intended for you
• Use the website to transmit viruses, malware, or harmful code
• Copy, scrape, reproduce, or misuse website content without permission
• Use the website in a way that could harm Montavor, our customers, or third parties

2. Products And Orders

Product Information

We aim to provide accurate product descriptions, images, sizing information, materials, colours, and pricing. However, we cannot guarantee that all information on the website will always be completely accurate, current, or free from errors.

Product colours may appear slightly different depending on your screen settings, device, lighting, and display quality.

Made-To-Order Products

Many Montavor products are made to order. This means products may be created specifically after your order is placed, rather than held as pre-made inventory.

Because of this, cancellations, returns, refunds, and exchanges may be limited once an order has entered production. Please review all product details carefully before completing your purchase.

Pricing

All prices are shown on our website and may vary depending on your location, currency settings, taxes, shipping rates, discounts, and promotions.

We reserve the right to:

• Change product prices at any time without notice
• Correct pricing errors
• Modify or discontinue products
• Refuse or cancel orders affected by pricing or product errors

Order Acceptance

Receiving an order confirmation does not mean your order has been formally accepted. We reserve the right to refuse, cancel, or limit any order at any time, including after an order confirmation has been sent.

Reasons for order refusal or cancellation may include, but are not limited to:

• Product availability issues
• Payment issues
• Suspected fraud
• Incorrect pricing or product information
• Shipping restrictions
• Violation of these Terms

Payment

Payment must be completed before your order is processed. We accept the payment methods shown at checkout.

By placing an order, you confirm that the payment details provided are valid and that you are authorised to use the selected payment method.

3. Shipping And Delivery

We ship orders to the locations available at checkout. Shipping rates, estimated delivery times, and available delivery services may vary depending on your location and the products ordered.

Delivery estimates are provided as guidance only and are not guaranteed. Delays may occur due to production times, carrier delays, customs processing, weather, public holidays, incorrect addresses, or other circumstances outside our control.

Risk Of Loss

Once an order has been handed to the shipping carrier, the risk of loss may pass to the customer to the fullest extent permitted by law.

If your order is lost, damaged, delayed, or returned, please contact us so we can review the issue in line with our policies.

Incorrect Shipping Address

You are responsible for entering a complete and accurate shipping address at checkout. Montavor is not responsible for orders delayed, lost, or returned due to incorrect or incomplete address details provided by the customer.

If an order is returned because of an incorrect or incomplete address, additional shipping costs may apply before the order can be resent.

4. Returns, Refunds And Exchanges

Returns, refunds, and exchanges are handled in accordance with our Return & Refund Policy.

Because many of our products are made to order, we do not generally accept returns for change of mind, buyer’s remorse, incorrect size selection, or preference changes.

If an item arrives damaged, defective, misprinted, or incorrect, please contact us at contact@montavor.com with your order number and clear photos of the issue.

5. Intellectual Property

All content on this website is owned by Montavor or used with permission. This includes, but is not limited to:

• Text
• Product names
• Product descriptions
• Images
• Artwork
• Graphics
• Logos
• Branding
• Website design
• Software and code

This content is protected by copyright, trademark, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable licence to access and use our website for personal, non-commercial purposes only.

You must not copy, reproduce, modify, distribute, sell, publish, display, or create derivative works from any website content without prior written permission from Montavor.

6. Third-Party Services

Our website may use third-party services to support payments, shipping, analytics, marketing, order fulfilment, website hosting, and other business operations.

These third-party services may have their own terms, policies, and privacy practices. Montavor is not responsible for the content, policies, or actions of third-party websites or services.

7. Website Availability

We aim to keep our website available and operating smoothly. However, we do not guarantee that the website will always be uninterrupted, secure, or error-free.

We may update, suspend, restrict, or remove access to the website at any time without notice.

8. Disclaimer Of Warranties

Our website, products, and services are provided on an “as is” and “as available” basis.

To the fullest extent permitted by law, Montavor makes no warranties, express or implied, regarding:

• The accuracy or completeness of website content
• The availability or security of the website
• The suitability of products for a particular purpose
• Uninterrupted or error-free website access
• Any results from using our products or services

9. Limitation Of Liability

To the fullest extent permitted by law, Montavor shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages arising from your use of our website, products, or services.

This includes, but is not limited to:

• Loss of profits
• Loss of revenue
• Loss of data
• Loss of goodwill
• Business interruption
• Delays or delivery issues outside our control

Nothing in these Terms limits any rights you may have under applicable consumer protection laws.

10. Indemnification

You agree to indemnify, defend, and hold harmless Montavor, its owners, team members, affiliates, partners, suppliers, and service providers from and against any claims, damages, losses, liabilities, costs, or expenses arising from:

• Your use of the website
• Your breach of these Terms
• Your violation of any law or third-party rights
• Your misuse of our products, content, or services

11. User Content

If you submit reviews, photos, comments, feedback, or other content to Montavor, you confirm that you have the right to share that content.

By submitting content, you grant Montavor a non-exclusive, royalty-free, worldwide licence to use, reproduce, display, edit, and share that content for website, marketing, social media, advertising, and promotional purposes.

We reserve the right to remove or refuse any user-submitted content that we consider inappropriate, offensive, misleading, unlawful, or harmful to our brand or customers.

12. Promotions And Discount Codes

Promotions, offers, and discount codes may be subject to additional terms and conditions.

We reserve the right to modify, suspend, or cancel promotions at any time without notice.

Discount codes cannot be applied retrospectively to orders that have already been placed unless otherwise stated.

13. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the jurisdiction in which Montavor operates, without regard to conflict of law principles.

Depending on your location, you may also have rights under applicable local consumer protection laws.

14. Changes To These Terms

We reserve the right to update or modify these Terms at any time. Any changes will be effective immediately once posted on this page.

Your continued use of our website after changes are posted means that you accept the updated Terms.

We recommend reviewing this page periodically to stay informed of any updates.

15. Contact Us

If you have any questions about these Terms of Service, please contact us:

Email: contact@montavor.com

Website: www.montavor.com

Effective Date: 30/04/26

Thank you for visiting Montavor. We appreciate your trust and support.