Effective Date: 30/04/26

Welcome to Montavor. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, place an order, contact us, or interact with our services.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We collect information to process orders, provide customer support, improve our website, and deliver a better shopping experience.

Personal Information

When you place an order or contact us, we may collect the following information:

• Your name
• Email address
• Phone number
• Billing address
• Shipping address
• Order details
• Customer service messages

Payment Information

Payment details are processed securely through our payment providers. Montavor does not directly store full credit card or debit card numbers.

Payment-related information may include:

• Billing address
• Payment confirmation details
• Transaction information

Account And Order Information

If you create an account or place an order, we may collect and store information such as:

• Order history
• Account login details
• Saved customer information
• Communication preferences

Website And Device Information

When you visit our website, certain information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Time spent on the website
• Referring website or source
• General usage and diagnostic data

2. Cookies And Tracking Technologies

We use cookies and similar tracking technologies to improve your browsing experience, understand website performance, remember preferences, and support essential website functions.

Cookies may be used to:

• Keep items in your cart
• Remember your preferences
• Improve site performance
• Analyse how visitors use our website
• Support marketing and advertising activity

You can set your browser to refuse cookies or alert you when cookies are being used. If you disable cookies, some parts of our website may not function correctly.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfil your orders
• To deliver products to the correct address
• To provide customer support
• To respond to enquiries, returns, refunds, and order issues
• To send order confirmations and shipping updates
• To improve our website, products, and services
• To personalise your shopping experience
• To monitor website performance and usage
• To detect, prevent, and address fraud, security issues, or technical problems
• To comply with legal and regulatory obligations

4. Email Marketing

If you choose to subscribe to our mailing list, we may use your email address to send you updates, product launches, offers, brand news, and marketing content.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails or contacting us at contact@montavor.com.

5. Sharing Your Information

We do not sell your personal information.

We may share your information with trusted third parties only where necessary to operate our business and provide our services.

Service Providers

We may share information with third-party providers who help us:

• Process payments
• Fulfil and ship orders
• Host and operate our website
• Provide customer support
• Analyse website performance
• Send marketing emails, where consent has been provided

These providers are only permitted to use your information to perform services on our behalf.

Legal Requirements

We may disclose your personal information if required to do so by law, regulation, legal process, court order, or government request.

Business Transfers

If Montavor is involved in a merger, acquisition, business transfer, restructuring, or sale of assets, your information may be transferred as part of that transaction.

6. International Data Transfers

As an online business, some of our service providers may process or store information outside your country